General Conditions of Sale
SIO-2 headquarters, factory, warehouse and online store
Ceramica Collet S.A. Pol. Ind. L'Olana s/n 08292 Esparreguera (Barcelona) - SPAIN
Offices: Tel. (+34) 93 777 23 44 | firstname.lastname@example.org
Online Store: Tel. (+34) 93 779 51 29 | WA 619 21 74 19 | email@example.com
Office hours and online store: Monday to Friday from 7:00 a.m. to 3:00 p.m.
Warehouse hours: Monday to Friday from 7:00 a.m. to 2:00 p.m.
SIO-2 Store Barcelona
Peu de la Creu, 23 08001 Barcelona
Tel. 93 442 65 22 | firstname.lastname@example.org
Opening hours: Monday, Wednesday, Thursday and Friday from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:30 p.m.; Tuesday from 10:00 a.m. to 7:30 p.m.; Saturdays from 10:00 a.m. to 1:30 p.m.
SIO-2 Store Esparreguera
Pol. Ind. L'Olana s/n 08292 Esparreguera (Barcelona)
Tel. 93 779 51 29 | email@example.com
Opening hours: Monday to Friday from 9:00 a.m. to 2:00 p.m.; Saturdays from 10:00 a.m. to 1:00 p.m.
Products and services
The SIO-2® range of manufactured products consists of ceramic clay bodies for industry, pottery and artistic ceramics, and natural clay for crafts, fine arts and education. The sale from the SIO-2 headquarters is made to companies that act in the professional field. SIO-2 Store is the commercial division of SIO-2 for the consumer sale of materials for artistic ceramics and hobby ceramics, and related services. The articles, their characteristics and presentation are expressed on the website www.sio-2.com. The company reserves the right to modify the formats and presentation of the products and to temporarily or permanently exclude any of them from the offer.
SIO-2 issues the prices lists for manufactured products, according to the criteria established in its commercial policy. Prices are ex factory (EXW), except where expressly indicated otherwise, and include the packaging of the product. VAT not included. The company reserves the right to modify the prices without prior notice, depending on the variation in prices that affect any item of the cost of production. Any modification of the original packaging conditions of the product by indication of the client or its carrier will be previously agreed with the client and will be charged according to the current rate.
The retail prices of the items marketed through the SIO-2 Store commercial division are expressed on the online sales page www.sio-2.com/store and are updated based on price variations from manufacturers. VAT included.
The client or buyer, when placing the order, implicitly accepts the current prices, as well as these General Conditions of Sale. Orders are considered firm once the customer has accepted the conditions of delivery time, transport cost and payment. The modification or cancellation of the order by the customer must be agreed. In the case of ordering special products, a guarantee may be included in the conditions that covers the damages derived from the modification or cancellation of the order. In order to avoid confusion, it is recommended to make orders in writing or through the online sales platform. For orders without VAT, it is necessary to provide the CIF of the Canary Islands or the VIES number (VAT Information Exchange System) for sales in the EU. Orders outside the EU are subject to a proforma invoice.
The merchandise is delivered to the customer at the SIO-2 (EXW) warehouses or at a delivery address, as specified in the sales order. Any special delivery conditions must be specified in the sales order. In home deliveries, the merchandise is considered delivered by signing the customer's agreement on the delivery note. Possible faults, defective or damaged product must be stated on the delivery note in order to be subject to claim. Deliveries are made on business days, excluding weekends and holidays. Failure to meet the delivery deadline does not entitle to compensation.
Shipping is at the customer's risk and expense, unless otherwise specified in the sales order. In orders with home delivery, SIO-2 manages the shipment to the customer informing the price of transport, possible special conditions and delivery time for their approval prior to shipment.
In the SIO-2 Store division, shipping is free for mainland Spain on online orders over €120, weighing up to 20 kg. Deliveries are made by parcel service without an agreed appointment, at street level (the service does not enter the interior of the building or residence). No assembly or disassembly included. The usual delivery time for parcel shipments is 2-3 business days for mainland Spain. The customer can also pick up their order online at the SIO-2 warehouse in Esparreguera.
SIO-2 guarantees the technical specifications of the manufactured products, reflected in labels and technical documentation issued exclusively by the firm, and reports the technical specifications of products marketed by other manufacturers. We decline all responsibility for products with damaged packaging or improper storage outside our warehouses or for defects resulting from misuse of the material by the customer. In any case, the responsibility of SIO-2 is always limited to a maximum of the price of the merchandise that the firm recognizes as defective. IMPORTANT: Storage: it is recommended to protect the products from direct sunlight, without excessive changes in temperature and protected from frost. Use: the client has at his disposal technical sheets with information on the characteristics of the product and its use. In the case of large consumption, it is recommended to test the products beforehand in order to verify their suitability, both in the process to which they are to be subjected, and for the purpose to be obtained with their use.
The SIO-2® manufactured products comply with current applicable legislation. SIO-2 has Material Safety Data Sheets (MSDS) available to the customer. The company declines any responsibility in case of accidents that affect people or goods, motivated by the inappropriate use of the products.
Shortage, defective product or damaged goods
The customer is responsible for noting on the delivery note and informing SIO-2 of possible shortage, defective product, damaged product or other incidents detected during the reception of the merchandise. Claims must be made within a maximum period of 14 calendar days.
The return of the product is subject to the authorization of SIO-2. The customer is obliged to place the returned merchandise free of transport and packaging costs in the SIO-2 warehouses or in the SIO-2 Stores, as appropriate. The company will proceed to its repair, replacement or reimbursement. In the case of sales by pallets, the return of approved EUR-type wooden pallets with payment according to the current rate is allowed. Defective pallets, painted pallets owned by rental companies, or those that differ from the indicated type will not be accepted or paid for.
In the case of online sales through SIO-2 Store, the consumer can return the product within 14 calendar days after the sale and request a refund. Return costs (postage) are not included.
SIO-2 accepts any form of payment. In the case of sale on credit (authorized customer), conditions: net 30 days invoice date; first order, payment in advance. In the case of online sales, by credit card or bank transfer. National bank account: IBAN ES98 2100 3866 1102 0004 3820.
Domain reservation clause
In accordance with current legislation, SIO-2 (Cerámica Collet S.A.) will retain ownership of the goods sold until full payment of the price.
The buyer waives his jurisdiction and submits to the Jurisdiction of the Courts of Barcelona (Spain).