Quality System

At Ceramica Collet S.A., we are committed to delivering products and services in the sectors of artistic ceramics, pottery, ceramic industry, crafts, fine arts and education, fully meeting our customers’ needs while ensuring sustainability, profitability and continuous improvement across our processes.

Management leads this commitment by fostering a quality culture based on the following principles:

1. Customer focus: We understand and fulfil our customers’ requirements, aiming not only for their satisfaction but also for their long-term loyalty through close, professional and responsive service.

2. Committed leadership: Management plays an active role in the strategic and operational planning of the Quality Management System, providing the necessary resources and ensuring alignment throughout the organisation.

3. Team engagement and development: We foster a collaborative, safe and motivating working environment that enhances the skills, commitment and responsibility of all personnel.

4. Process and evidence-based management: We ensure the control and improvement of our processes through a risk-based approach, measurable objectives, and data-driven decision-making.

5. Legal and regulatory compliance: We ensure full compliance with current legislation as well as with normative, contractual and industry-specific requirements.

6. Occupational health and safety: We prioritise the health and wellbeing of our team through active risk prevention and full compliance with applicable regulations.

7. Continuous improvement: We promote innovation and regular review of our processes, products and services, aiming for operational excellence and sustained competitiveness.

8. Social and environmental responsibility: We operate with social and environmental awareness, encouraging sustainable practices in all aspects of our activity.

9. Commitment to quality as a core value: Every member of Cerámica Collet S.A. shares the responsibility of contributing to quality and the ongoing success of our organisation.

This Quality Policy is communicated, understood and applied across all levels of the company and is available to all relevant interested parties.

Management of Ceramica Collet S.A.